An analytic approach to assessing organizational citizenship behavior

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dc.authorid0000-0002-9119-3252
dc.contributor.authorTatoğlu, Ekrem
dc.contributor.authorZaim, Selim
dc.contributor.authorDelen, Dursun
dc.contributor.authorTatoğlu, Ekrem
dc.contributor.authorZaim, Selim
dc.contributor.authorDelen, Dursun
dc.contributor.authorArda, Özlem Ayaz
dc.contributor.authorDelen, Dursun
dc.contributor.authorTatoğlu, Ekrem
dc.contributor.authorZaim, Selim
dc.contributor.otherYönetim Bilimleri Fakültesi, İşletme Bölümü
dc.contributor.otherYönetim Bilimleri Fakültesi, İşletme Bölümü
dc.date.accessioned2017-10-18T06:32:08Z
dc.date.available2017-10-18T06:32:08Z
dc.date.issued2017
dc.departmentİHÜ, Yönetim Bilimleri Fakültesi, İşletme Bölümü
dc.description.abstractThis study examines the organizational citizenship behavior (OCB) of employees by designing and developing an analytic network process (ANP) methodology. The viability of the proposed methodology is demonstrated via the sales representatives of Beko, a brand name controlled by Koç Group. We first develop a conceptual framework based on qualitative research methods – in-depth interviews and focus group sessions. We employ the principles of ANP methodology to examine and discover the inter-relationships among the OCBs. This process results in a descriptive model that encapsulates the findings from both qualitative and analytics methods. Necessity, altruism, departmental, compliance, and independence are the underlying dimensions of OCBs found to be the most influential/important. The key novelty of this study resides in designing and developing a prescriptive analytics (i.e. ANP) methodology to evaluate the OCBs, which is rare in the area of organizational behavior (a managerial field of study that have been dominated by traditional statistical methods), and thus serves as a useful contribution/augmentation to the business/managerial research methods, and also extends the reach/coverage of analytics-based decision support systems research and practice into a new direction.
dc.identifier.citationArda, Ö.A., Delen, D., Tatoğlu, E., Zaim, S. (2017). An analytic approach to assessing organizational citizenship behavior. Decision Support Systems, 103, 9-23. DOI: http://dx.doi.org/10.1016/j.dss.2017.08.004
dc.identifier.doi10.1016/j.dss.2017.08.004
dc.identifier.endpage23
dc.identifier.issn0167-9236
dc.identifier.issn1873-5797
dc.identifier.otherWOS:000415772500002
dc.identifier.otherWOS:000415772500002
dc.identifier.scopus2-s2.0-85028805887
dc.identifier.scopusqualityQ1
dc.identifier.startpage9
dc.identifier.urihttp://dx.doi.org/10.1016/j.dss.2017.08.004
dc.identifier.urihttps://hdl.handle.net/20.500.12154/14
dc.identifier.volume103
dc.identifier.wosWOS:000415772500002
dc.identifier.wosqualityQ1
dc.indekslendigikaynakScopus
dc.indekslendigikaynakWeb of Science
dc.institutionauthorTatoğlu, Ekrem
dc.institutionauthorid0000-0002-9119-3252
dc.language.isoen
dc.publisherElsevier
dc.relation.ihupublicationcategory114
dc.relation.ispartofDecision Support Systems
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectAnalytic Network Process (ANP)
dc.subjectOrganizational Citizenship Behavior (OCB)
dc.subjectQualitative Research
dc.subjectSales Representatives
dc.subjectConsumer Products
dc.titleAn analytic approach to assessing organizational citizenship behavior
dc.typeArticle
dspace.entity.typePublication
relation.isAuthorOfPublication29f46236-65bf-4da8-b2be-b9826daecb5e
relation.isAuthorOfPublicatione854a5d5-11a9-4148-a1aa-863a4c13eeb5
relation.isAuthorOfPublicationde384c43-bcde-4ccb-a0b7-39ead0e59bd0
relation.isAuthorOfPublication.latestForDiscovery29f46236-65bf-4da8-b2be-b9826daecb5e
relation.isOrgUnitOfPublicationc9253b76-6094-4836-ac99-2fcd5392d68f
relation.isOrgUnitOfPublication.latestForDiscoveryc9253b76-6094-4836-ac99-2fcd5392d68f

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