Industry 4.0 technologies revolutionizing the civil aviation sector: E-services technology adoption in aviation industry

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dc.authorid0000-0002-0068-0048
dc.authorid0000-0003-4700-8678
dc.authorid0000-0002-6552-8637
dc.contributor.authorAwe, Ya Neneh
dc.contributor.authorHacıoğlu, Ümit
dc.contributor.authorZehir, Melike
dc.contributor.otherYönetim Bilimleri Fakültesi, İşletme Bölümü
dc.date.accessioned2025-03-14T09:15:33Z
dc.date.available2025-03-14T09:15:33Z
dc.date.issued2025
dc.departmentİHÜ, Lisansüstü Eğitim Enstitüsü, Hava Taşımacılığı Yönetimi Ana Bilim Dalı
dc.departmentİHÜ, Yönetim Bilimleri Fakültesi, İşletme Bölümü
dc.description.abstractIndustry 4.0 technologies have optimized efficiency and effectiveness through the manufacture of sophisticated products and services, which result in enhancement of operations, improvement in safety, time, and cost-saving, and have revolutionized operations in almost all industries and have tremendously transformed the aviation sector. This study aims to examine the passenger travel experience with the implementation of e-services before, during, and after trips, from ticket bookings, self-check-in, smart boarding, in-flight services to baggage tracking after flight. Furthermore, the study seeks to identify the modern technologies with which air passengers are familiar or actively use, and to analyze the factors that influence their acceptance of these e-services. A research model was developed based on the extended Unified Theory of Acceptance and Use of Technology (UTAUT2) and modified to suit the objectives of this study. The study objectives were achieved through a survey, a self-administered online questionnaire from 253 air passengers was obtained, and data was analyzed using SPSS 25 software. The results reveal that performance expectancy, price-value, hedonic motivations, perceived benefits and habit have a positive significant influence on behavioral intention, while social influence, perceived challenges, facilitating conditions and effort expectancy were not supported. The results of the study give insights into how different passengers, different age groups, different geographical locations, and different technological maturity perceive such implementations. This will provide policymakers ideas on how to better manage and enhance e-services.
dc.identifier.citationAwe, N., Hacıoğlu, Ü. & Zehir, M. (2025). Industry 4.0 technologies revolutionizing the civil aviation sector: E-services technology adoption in aviation industry. International Journal of Business Ecosystem & Strategy, 7(1), 67-81. https://doi.org/10.36096/ijbes.v7i1.793
dc.identifier.doi10.36096/ijbes.v7i1.793
dc.identifier.endpage81
dc.identifier.issn2687-2293
dc.identifier.issue1
dc.identifier.startpage67
dc.identifier.urihttps://doi.org/10.36096/ijbes.v7i1.793
dc.identifier.urihttps://hdl.handle.net/20.500.12154/3266
dc.identifier.volume7
dc.institutionauthorAwe, Ya Neneh
dc.institutionauthorHacıoğlu, Ümit
dc.institutionauthorZehir, Melike
dc.institutionauthorid0000-0002-0068-0048
dc.institutionauthorid0000-0003-4700-8678
dc.institutionauthorid0000-0002-6552-8637
dc.language.isoen
dc.publisherBussecon
dc.relation.ispartofInternational Journal of Business Ecosystem & Strategy
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Öğrenci
dc.relation.publicationcategoryTezden Üretilmiş Yayın
dc.relation.publicationcategoryÖğrenci
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectAviation
dc.subjectDigitalization
dc.subjectE-Services/Self-Services
dc.subjectIndustry 4.0 Technologies
dc.subjectPassenger-Experience
dc.subjectSmart Airport
dc.titleIndustry 4.0 technologies revolutionizing the civil aviation sector: E-services technology adoption in aviation industry
dc.typeArticle
dspace.entity.typePublication
relation.isAuthorOfPublicationd5642aa4-347e-4bbe-bcd5-6b4b19a4c49f
relation.isAuthorOfPublication99c90e33-d5ac-4bab-a8d2-e0135b534c39
relation.isAuthorOfPublication.latestForDiscoveryd5642aa4-347e-4bbe-bcd5-6b4b19a4c49f
relation.isOrgUnitOfPublicationc9253b76-6094-4836-ac99-2fcd5392d68f
relation.isOrgUnitOfPublication.latestForDiscoveryc9253b76-6094-4836-ac99-2fcd5392d68f

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