Effectiveness of a psychoeducational group intervention infused with psychodrama to enhance group processes and alleviate burnout among public institution call center employees: A pilot study

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dc.authorid0000-0002-0202-2655
dc.authorid0000-0002-2622-1026
dc.authorid0000-0002-6078-050X
dc.contributor.authorUysal, Burcu
dc.contributor.authorÖzkul, Seyhan
dc.contributor.authorBayraktar, Ayşenur
dc.contributor.otherİnsan ve Toplum Bilimleri Fakültesi, Psikoloji Bölümü
dc.date.accessioned2024-07-18T07:20:06Z
dc.date.available2024-07-18T07:20:06Z
dc.date.issued2024
dc.departmentİHÜ, İnsan ve Toplum Bilimleri Fakültesi, Psikoloji Bölümü
dc.departmentİHÜ, Lisansüstü Eğitim Enstitüsü, Klinik Psikoloji Ana Bilim Dalı
dc.description.abstractThis quasi-experimental study examines the effectiveness of a psychoeducational group intervention program consisting of psychoeducation sessions and group exercises based on psychodrama warm-up activities resulting from the needs of public sector call center agents in the workplace. Forty municipality call center employees from two municipalities (intervention and control groups) completed pre- and post-test measures before and after the intervention program. Within the scope of the study in sociodemographic form, the Brief Psychological Resilience Scale (BPRS), Maslach Burnout Inventory (MBI), Warwick-Edinburgh Mental Well-Being Scale (WEMWBS), Organization-Based Self-Esteem Scale (OBSES), Group Cohesion Scale (GCS), and Group Atmosphere Scale (GAS) were used. A follow-up session and follow-up test for the intervention group took place one month after the completion of the intervention sessions. The intervention group showed significant pre-to-post-test short-term effects on psychological resilience and pre-to-follow-up long-term effects on group atmosphere scores. However, there was no significant change in burnout, well-being, or organization-based self-esteem scores. Moreover, no significant difference was noted in the control group from pre- to post-test, except for the decrease in the group atmosphere scores.
dc.identifier.citationUysal, B., Özkul, S. ve Bayraktar, A. (2024). Effectiveness of a psychoeducational group intervention infused with psychodrama to enhance group processes and alleviate burnout among public institution call center employees: A pilot study. International Journal of Contemporary Educational Research, 11(2), 158-173. https://doi.org/10.52380/ijcer.2024.11.2.540
dc.identifier.doi10.52380/ijcer.2024.11.2.540
dc.identifier.endpage173
dc.identifier.issn2148-3868
dc.identifier.issue2
dc.identifier.startpage158
dc.identifier.urihttps://doi.org/10.52380/ijcer.2024.11.2.540
dc.identifier.urihttps://hdl.handle.net/20.500.12154/2923
dc.identifier.volume11
dc.institutionauthorUysal, Burcu
dc.institutionauthorBayraktar, Ayşenur
dc.institutionauthorid0000-0002-0202-2655
dc.institutionauthorid0000-0002-6078-050X
dc.language.isoen
dc.publisherMuhammed Zincirli
dc.relation.ispartofInternational Journal of Contemporary Educational Research
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.relation.publicationcategoryÖğrenci
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectBurnout
dc.subjectResilience
dc.subjectMental Well-Being
dc.subjectSelf-Esteem
dc.subjectGroup Support
dc.subjectCall Center
dc.titleEffectiveness of a psychoeducational group intervention infused with psychodrama to enhance group processes and alleviate burnout among public institution call center employees: A pilot study
dc.typeArticle
dspace.entity.typePublication
relation.isAuthorOfPublicationf230e88d-1e12-4d67-8586-b4d8ad9ce582
relation.isAuthorOfPublication.latestForDiscoveryf230e88d-1e12-4d67-8586-b4d8ad9ce582
relation.isOrgUnitOfPublication85dd7f0d-d732-490e-9c57-18868e32298e
relation.isOrgUnitOfPublication.latestForDiscovery85dd7f0d-d732-490e-9c57-18868e32298e

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