Effectiveness of a psychoeducational group intervention infused with psychodrama to enhance group processes and alleviate burnout among public institution call center employees: A pilot study

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Dosyalar

uysal-u.pdf (694.32 KB)

Tarih

2024

Yazarlar

Dergi Başlığı

Dergi ISSN

Cilt Başlığı

Yayıncı

Muhammed Zincirli

Erişim Hakkı

info:eu-repo/semantics/openAccess

Araştırma projeleri

Organizasyon Birimleri

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Organizasyon Birimi
İnsan ve Toplum Bilimleri Fakültesi, Psikoloji Bölümü
Psikoloji Bölümü BSc, MA, MSc ve PhD dereceleri sunmaktadır ve bu çalışma alanları gelişmektedir. Psikoloji biliminin ele aldığı konular, beynin işlevlerinden toplumsal hareketlerin incelenmesine, çocuk gelişiminden ruhsal bozuklukların nasıl tedavi edilebileceğine kadar uzanan çok geniş bir yelpazede yer alır. Bu zenginlik, psikolojinin birçok farklı, ancak birbiriyle etkileşim içinde olan alt alanlarının bulunduğu anlamına gelmektedir.

Dergi sayısı

Özet

This quasi-experimental study examines the effectiveness of a psychoeducational group intervention program consisting of psychoeducation sessions and group exercises based on psychodrama warm-up activities resulting from the needs of public sector call center agents in the workplace. Forty municipality call center employees from two municipalities (intervention and control groups) completed pre- and post-test measures before and after the intervention program. Within the scope of the study in sociodemographic form, the Brief Psychological Resilience Scale (BPRS), Maslach Burnout Inventory (MBI), Warwick-Edinburgh Mental Well-Being Scale (WEMWBS), Organization-Based Self-Esteem Scale (OBSES), Group Cohesion Scale (GCS), and Group Atmosphere Scale (GAS) were used. A follow-up session and follow-up test for the intervention group took place one month after the completion of the intervention sessions. The intervention group showed significant pre-to-post-test short-term effects on psychological resilience and pre-to-follow-up long-term effects on group atmosphere scores. However, there was no significant change in burnout, well-being, or organization-based self-esteem scores. Moreover, no significant difference was noted in the control group from pre- to post-test, except for the decrease in the group atmosphere scores.

Açıklama

Anahtar Kelimeler

Burnout, Resilience, Mental Well-Being, Self-Esteem, Group Support, Call Center

Kaynak

International Journal of Contemporary Educational Research

WoS Q Değeri

Scopus Q Değeri

Cilt

11

Sayı

2

Künye

Uysal, B., Özkul, S. ve Bayraktar, A. (2024). Effectiveness of a psychoeducational group intervention infused with psychodrama to enhance group processes and alleviate burnout among public institution call center employees: A pilot study. International Journal of Contemporary Educational Research, 11(2), 158-173. https://doi.org/10.52380/ijcer.2024.11.2.540

Bağlantı

https://doi.org/10.52380/ijcer.2024.11.2.540
 https://hdl.handle.net/20.500.12154/2923

Koleksiyon

Psikoloji Bölümü Koleksiyonu
Lisansüstü Eğitim Enstitüsü Diğer Yayınlar Koleksiyonu