Balanced scorecard-based performance assessment of Turkish banking sector with the Analytic Network Process (ANP)

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dc.authorid0000-0002-0068-0048
dc.contributor.authorDinçer, Hasan
dc.contributor.authorHacıoğlu, Ümit
dc.contributor.authorYüksel, Serhat
dc.contributor.authorHacıoğlu, Ümit
dc.contributor.otherYönetim Bilimleri Fakültesi, İşletme Bölümü
dc.date.accessioned2021-10-19T10:11:28Z
dc.date.available2021-10-19T10:11:28Z
dc.date.issued2020
dc.departmentİHÜ, Yönetim Bilimleri Fakültesi, İşletme Bölümü
dc.description.abstractIn the last decade, Performance assessment of banking sectors in advanced economies became a prominent issue investment decision. This paper aims to evaluate the balanced-scorecard-based performance of the Turkish banking sector using the Analytic Network Process Approach. Within this scope, all 33 deposit banks were intended to analyze out of 34 banks. Within this scope, we made an analysis in order to determine which perspectives of the balanced scorecard approach are appropriate for each type of bank (state banks, private banks, foreign banks). In this study, we used Analytic Network Process (ANP) approaches so as to achieve this objective. With a balanced-scorecard performance assessment of the banking sector using the ANP approach, all the factor priorities have been extracted and normalized to one for each cluster and final priorities have been obtained. The final priorities and rankings of each perspective of the balanced scorecard and the type of bank ownership have been assessed in the model. According to the results of the analysis, Findings demonstrate that (i) financial factor of balanced scorecard approach has the first rank with 65.7 percent; (ii) Customer perceptive is in the second rank with 22.1 percent. (iii)Third and fourth ranks have close results, (iv) learning and growth stay in the third rank with 6.3 percent (v) internal factor has the weakest importance with 5.9%, (vi) state banks into bank ownership have the highest rank with 53.9 percent, (vii) Private owned banks are the second in the relative performance of the bank groups with 36.1%, (viii) Balanced scorecard based performance of foreign banks are replaced in the last order with approximately 10%.
dc.identifier.citationDinçer, H., Hacıoğlu, Ü. ve Yüksel, S. (2020). Balanced scorecard-based performance assessment of Turkish banking sector with the Analytic Network Process (ANP). International Journal of Decision Sciences & Applications, 1(1), 1-12.
dc.identifier.doi10.20525/ijdsa.v1i1.1415
dc.identifier.endpage12
dc.identifier.issn2528-956X
dc.identifier.issue1
dc.identifier.startpage1
dc.identifier.urihttps://doi.org/10.20525/ijdsa.v1i1.1415
dc.identifier.urihttps://hdl.handle.net/20.500.12154/1635
dc.identifier.volume1
dc.institutionauthorHacıoğlu, Ümit
dc.institutionauthorid0000-0002-0068-0048
dc.language.isoen
dc.publisherSSBFNET
dc.relation.ihupublicationcategory233
dc.relation.ispartofInternational Journal of Decision Sciences & Applications
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectBSC
dc.subjectBanking
dc.subjectANP
dc.titleBalanced scorecard-based performance assessment of Turkish banking sector with the Analytic Network Process (ANP)
dc.typeArticle
dspace.entity.typePublication
relation.isAuthorOfPublicationd5642aa4-347e-4bbe-bcd5-6b4b19a4c49f
relation.isAuthorOfPublication.latestForDiscoveryd5642aa4-347e-4bbe-bcd5-6b4b19a4c49f
relation.isOrgUnitOfPublicationc9253b76-6094-4836-ac99-2fcd5392d68f
relation.isOrgUnitOfPublication.latestForDiscoveryc9253b76-6094-4836-ac99-2fcd5392d68f

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